{"id":16438,"date":"2020-07-28T11:26:57","date_gmt":"2020-07-28T15:26:57","guid":{"rendered":"https:\/\/rabdesign.ca\/support\/"},"modified":"2020-07-28T11:26:57","modified_gmt":"2020-07-28T15:26:57","slug":"support","status":"publish","type":"page","link":"https:\/\/wp-dev.rabdesign.ca\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00a0\u00bb.vc_custom_1595948276428{padding-top: 55px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbCustomer Support\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:center|color:%2300285d\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbheading1-lg heading-design\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595950118609{padding-bottom: 45px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbsupportwidth\u00a0\u00bb]<\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: center;\">At RAB Design Lighting, we value your business and strive to make it easy for you to work with us. Whether you\u2019re a new customer signing up or an existing customer looking to make a repeat purchase, we want to make the entire process seamless and stress-free.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948501800{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Open a New Account<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">To sign up for a new account, reach out to our <a href=\"\/contact\/sales\/\">Sales Representative Agencies in your region.<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Learn About a Product<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Visit product pages on our site to get detailed information on products. Each product page has spec sheets, IES files, images, installation instructions and more. Need more info? Call us at <a href=\"tel:1-800-268-0381\">1-800-268-0381<\/a> and a real person will be there to answer any question you might have.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Create Your Lighting Layout<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Lighting layouts can also be done by using the Lighting Layout Tool (Luxiflux) on product pages on our website. Please note that RAB Design Lighting has licensed the use of Luxiflux from its developer, Lighting Analysts Inc. Luxiflux is primarily used for quick and simple lighting calculations. User agrees that RAB Design Lighting is not liable for any damages resulting from incorrect conclusions that may result by using this software.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Pricing<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">For pricing related queries, contact your local RAB Design Sales Representative or our Customer Service Team at <a href=\"mailto:orders@rabdesign.ca\">orders@rabdesign.ca<\/a>.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Request a Lighting Layout<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Send an email with your requirements to <a href=\"mailto:layouts@rabdesign.ca\">layouts@rabdesign.ca<\/a> and our lighting specialist will get back to you within 24 hours.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Place An Order<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Send your purchase order to RAB Design Customer Service at <a href=\"mailto:orders@rabdesign.ca\">orders@rabdesign.ca<\/a> and one of our representatives will get back to you within 1 business day to confirm receipt and delivery of your order.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Technical Support<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Contact RAB Design Customer Service for all technical questions. Our customer service team works closely with our engineering team to get you the answers you need in a timely manner.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Returns<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">In the rare case that your product is defective or needs repair, we do so at no charge as long as your product is within the warranty period. To request for a return, fill out the <a href=\"\/returns\/\">Return Materials Authorization (RMA) form<\/a>, and one of our customer service representatives will review your request and get back to you within 1 business day.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Warranty<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Our LED fixtures are tested and\/or inspected prior to being packed for shipment and are guaranteed for a period of five years from date of shipment (See LED Warranty Policy for specifics). Non-LED products are guaranteed for a period of one year.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=\u00a0\u00bb.vc_custom_1595948276428{padding-top: 55px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbCustomer Support\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:center|color:%2300285d\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbheading1-lg heading-design\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595950118609{padding-bottom: 45px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbsupportwidth\u00a0\u00bb] At RAB Design Lighting, we value your business and strive to make it easy for you to work with us. Whether you\u2019re a new customer signing up or an existing customer looking to make a repeat purchase, we want to make [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-16438","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support - RAB Design Lighting Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp-dev.rabdesign.ca\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:locale:alternate\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=\u00a0\u00bb.vc_custom_1595948276428{padding-top: 55px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbCustomer Support\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:center|color:%2300285d\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbheading1-lg heading-design\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595950118609{padding-bottom: 45px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbsupportwidth\u00a0\u00bb] At RAB Design Lighting, we value your business and strive to make it easy for you to work with us. 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